OUR MEDSPA POLICIES

Payments/Refunds

Payments must be paid in full unless discussed and agreed upon by a service provider at Medspa DeLuxe LA. Discounts can only be applied one per person only unless stated otherwise. There is a no refund for any purchases however store credit can be granted. Laser treatments packages may be “froze” and kept on hold in the event of a medical emergency or pregnancy. Unless requested by patient upon day of treatment, syringes with additional product will not be kept for later use. Upon request, paid syringes may be stored in house for later use for up to a six month period; if full syringe is not used during initial visit and is stored, a service charge of $50 may be applied to second visit for the remainder of the service with the nurse injector.

Appointments

Services and treatments are available by appointment only. Advance payment is required in order to secure a time on our schedule for most treatments. Please arrive 10-15 minutes early for appointments to allow time for completing consent forms or other paperwork. If you are running late, as a courtesy, let us know as soon as possible and we will try to accommodate you without disrupting other client appointments. If you arrive more than 10 minutes late, we may need to reschedule your appointment.

We will be our best to accommodate requests for a particular technician. However, if your requested technician is not available during the time/day you requested we ask for your cooperation in allowing us to serve you with another technician. 

Follow up appointments are made in the best interest of the patient and the office. Should you state that you do not want a follow up appointment, we leave the patient responsible in informing our office should any concerns or complications arise. 

Dermal fillers done at Medspa DeLuxe LA can be store for two weeks and may be used during the two week follow up appointment. Thereafter, residual filler will be disposed by office unless stated otherwise. 

Cancellation Policy

Medspa DeLuxe LA has a 24 hour cancellation policy. Should you need to cancel or reschedule your appointment please give us a 24 hour notice so we can make the time available for other clients. Failure to show up for a scheduled appointment may result in a $35 charge on the card on file last used at our office or will be charged during next appointment. The option of a forfeit of that scheduled service of date is an alternative option available. If you do not supply us with a credit card number and you have a promotion being used for service, we will require that a $35 deposit fee be used to book any further services with us. The deposit fee will be used towards your service.

Photo Consent and Release

I authorize the use and disclosure of my photographs/video images, and/or testimonial is for marketing purposes by Medspa DeLuxe LA. I understand that information disclosed pursuant to this authorization be subject to re-disclosure and may not longer by protected by HIPPA privacy regulations. I also agree and allow a Medspa DeLuxe LA staff member to take photos of my treatment and/or treated areas to be used for the purpose of monitoring my progress. I understand that I may revoke this authorization at any time, but such revocation must be in writing and received by the practice via registered mail. Revocation affects disclosure moving forward and I not retroactive. I understand that the practice cannot condition treatment on whether or not I sign this authorization.